Shipping & logistics

StarTrack Courier Integration

Connect Hykmah to StarTrack — Australia Post's premium courier — for express and road freight. Automated despatch, real-time tracking, and manifest generation without leaving Hykmah.

Express Delivery
Road Freight
Live Tracking
Included — No Extra Cost

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New to Hykmah? Operations platform for Australian SMEs — StockWise (inventory), Operon (field service), Orderlink (B2B ordering), Recuron (subscriptions). StarTrack is Australia Post's premium courier division for business-grade express and freight delivery. This integration connects Hykmah's fulfilment and field service workflows directly to StarTrack's despatch API. Plans from $50/month AUD.

Learn more about Hykmah

1

In Hykmah: Settings → Integrations → Shipping → Connect StarTrack

2

Enter your StarTrack / Australia Post API credentials (from your StarTrack business account)

3

Select service types: StarTrack Express, Premium, or Road

4

Configure pickup schedule and manifest generation time

5

Print test consignment label to verify barcode and address format — go live

Setup Time: 5 minutes Cost: Included in Hykmah Professional ($50/month AUD). StarTrack freight charges apply per shipment.

Requirements: StarTrack business account (via Australia Post) Sync Type: Real-time consignment creation, 15-minute tracking polling

Urgent Parts Delivery for Operon Jobs

Next-day parts delivery to field service job sites

Challenge: Field technicians needing critical parts delivered next-day to job sites — standard post too slow and manual StarTrack booking error-prone and time-consuming.

Solution: Operon job cards trigger StarTrack Express consignments directly from Hykmah. Tracking numbers visible in the job card, and technicians receive notifications when parcels are out for delivery.

Result: Parts arrive next business day without staff logging into StarTrack or making phone calls. Job scheduling no longer delayed waiting on parts.

Heavy Inventory Shipments

Auto-routing heavy orders to StarTrack Road freight

Challenge: Large or heavy items exceeding standard parcel thresholds requiring freight-grade handling that Parcel Post cannot provide — but staff manually deciding per order which service to use.

Solution: StockWise automatically routes orders above a defined weight threshold to StarTrack Road, generating freight consignments with appropriate cubic weight calculation.

Result: Heavy goods ship on the correct service type automatically. No staff intervention required to decide between parcel and freight services.

Time-Sensitive B2B Deliveries

Guaranteed delivery windows for Orderlink B2B customers

Challenge: B2B customers placing orders via Orderlink requiring guaranteed delivery windows for production planning — standard shipping SLAs insufficient for their requirements.

Solution: Orderlink B2B accounts select StarTrack Premium at checkout for signature-on-delivery with guaranteed transit times. Despatch automated from Hykmah without staff involvement.

Result: B2B customers receive goods on schedule. POD records available in Hykmah for invoice disputes. Fulfilment costs accurately attributed per order.

POD with Signature Synced to Order Records

Proof of Delivery including signature capture image and delivery timestamp syncs back to Hykmah order records automatically on delivery. POD accessible from the shipment timeline or exportable for customer billing and dispute resolution — without logging into StarTrack.

Automated Manifest Lodgement

Daily manifests generated and lodged with StarTrack automatically at your agreed cut-off time. No staff action required for end-of-day manifesting — Hykmah handles it at the configured time every day.

Express, Premium, and Road in One Integration

StarTrack Express (next-day metro), StarTrack Premium (signature on delivery, high-value), and StarTrack Road (interstate heavy freight) all available from one Hykmah integration. Weight routing rules auto-select the correct service per shipment.

Account-Negotiated Rates Applied Automatically

StarTrack account-negotiated rates fetched live at checkout. No manual rate card entry. Contact your Australia Post account manager to confirm negotiated rates are active on your account.

Consignment Creation

Hykmah → StarTrack StockWise fulfilment events automatically create StarTrack consignments. No double entry.

Bi-directional

Labels & Barcodes

Hykmah → StarTrack Consignment labels generated instantly in PDF or ZPL format for any label printer.

Real-time

Real-time Tracking

StarTrack → Hykmah Tracking events updated every 15 minutes. Out-for-delivery and exception events trigger immediate notifications.

Bi-directional

Live Rates

StarTrack → Hykmah Account rates fetched live at checkout across StarTrack Express, Premium, and Road.

Bi-directional

Pickup Booking

Hykmah → StarTrack Courier pickup requests raised from Hykmah with ready time, address, and item count.

Bi-directional

Manifest Generation

Hykmah → StarTrack End-of-day manifests generated and lodged automatically at your agreed cut-off time.

Bi-directional

Proof of Delivery

StarTrack → Hykmah POD data including signature image and delivery timestamp synced back to the Hykmah order record.

Bi-directional

Address Validation

StarTrack → Hykmah Delivery addresses validated via Australia Post's address database before consignment creation.

Bi-directional

Order Triggers Consignment

A StockWise or Operon order is marked for fulfilment. Hykmah checks the weight and service rules, then calls StarTrack's API to create a consignment and return a label.

Label Printed & Manifest Lodged

Staff print the consignment label directly from Hykmah. At the agreed cut-off time, Hykmah automatically generates and lodges the daily manifest with StarTrack.

Tracking & POD Auto-Sync

Tracking events update in Hykmah every 15 minutes. On delivery, the POD record including signature is pulled back and stored against the order for reference and dispute resolution.

Technical Architecture

Authentication — Australia Post API Key with StarTrack service codes
Label format — PDF (A4 / 4x6) and ZPL thermal
POD — Signature image + timestamp via StarTrack Events API
Cubic weight — 250 kg/m³ divisor (StarTrack standard)
Sync frequency — Real-time despatch; 15-minute tracking poll

Sync Frequency

Real-time: Consignment creation and label generation on order despatch
Every 15 min: Tracking status polling from StarTrack
Daily: Automated manifest lodgement at configured cut-off time
Manual: On-demand tracking refresh available anytime

Security & Compliance

Encryption in transit: TLS 1.3
Encryption at rest: AES-256
Direct StarTrack API — no third-party middleware
SOC 2 Type II compliant
Privacy Act 1988 (AU) compliant

System Requirements

StarTrack business account via Australia Post
Hykmah Professional plan or higher
Admin access to both systems
StockWise product dimensions entered for cubic weight calculation

1.

Obtain StarTrack API Access

Log in to your Australia Post business account. Navigate to Developer Centre → API Keys. Ensure your account type is StarTrack (not standard MyPost). Generate a key with Shipping, Tracking, and Manifest scopes.

2.

Connect in Hykmah

Go to Settings → Integrations → Shipping → StarTrack. Paste your API key and account number. Hykmah will identify available StarTrack service types on your account.

3.

Configure Services & Routing Rules

Enable StarTrack Express, Premium, or Road per warehouse
Set weight thresholds to auto-route heavy orders to StarTrack Road
Configure manifest lodgement time to match your pickup schedule
Enable POD sync to order records

4.

Test and Go Live

Generate a test consignment label and verify the barcode, address format, and service code. Process a real consignment and confirm tracking appears in Hykmah within 15 minutes of pickup scan.

With Integration

Consignments created automatically from StockWise or Operon orders
Labels generated and printed directly from Hykmah
Manifests generated and lodged automatically at configured cut-off time
POD with signature synced to Hykmah order record automatically on delivery
Tracking syncs to Hykmah automatically on consignment creation

Without Integration

StarTrack consignments created manually per order
Labels downloaded from StarTrack portal and printed separately
Daily manifest lodged manually before cut-off
POD retrieved manually from StarTrack portal for disputes
Tracking numbers manually entered in Hykmah after despatch

StarTrack business account required via Australia Post. StarTrack freight charges are set by Australia Post and depend on your account agreement.

Contact Australia Post for StarTrack account pricing

Is StarTrack part of Australia Post?

Yes. StarTrack is Australia Post's premium courier division for business customers. Your StarTrack account is managed through the Australia Post business portal and uses the same API infrastructure with StarTrack-specific service codes.

What StarTrack services are supported?

Hykmah supports StarTrack Express (next-day metro), StarTrack Premium (signature on delivery, high-value), and StarTrack Road (interstate heavy freight). Service availability depends on your StarTrack account agreement.

Can I get Proof of Delivery in Hykmah?

Yes. POD data including signature capture image and delivery timestamp is pulled back automatically when a consignment is delivered. Records are stored against the Hykmah order for reference and dispute resolution.

Does pickup booking work through Hykmah?

Yes. Courier pickup requests can be raised from Hykmah. You specify ready time, address, and item count. Pickup confirmation and reference numbers are stored against the despatch record.

How are negotiated rates applied?

StarTrack account-negotiated rates are applied automatically when Hykmah requests pricing from the rates API. No manual rate card entry required. Contact your Australia Post account manager to confirm negotiated rates are active on your account.

Is there a cost for the StarTrack integration?

No. The StarTrack integration is included in Hykmah Professional ($50/month AUD), Premium and Enterprise at no additional cost. StarTrack freight charges apply per shipment at your account rate.

StarTrack services not appearing in rate options

Account has standard MyPost Business access, not StarTrack. Or API credentials not entered correctly.

Fix: Confirm your Australia Post account has StarTrack enabled — standard MyPost Business accounts do not have StarTrack service codes. Re-enter API credentials at Settings → Integrations → StarTrack and check the account type displayed after connection.

Manifest lodgement failing

No consignments created since last manifest, manifest API scope missing from API key, or StarTrack account suspended.

Fix: Ensure at least one consignment has been created since the last manifest. Check that the manifest API scope is included in your API key permissions. Verify your StarTrack account is active.

POD not appearing in Hykmah

POD only available for StarTrack Premium (signature on delivery) consignments, or POD sync not enabled.

Fix: Confirm the shipment was sent via a StarTrack Premium (SOD) service. Ensure POD sync is enabled at Settings → Integrations → StarTrack → Advanced. POD typically appears within 30 minutes of delivery scan.

Label barcode rejected at depot

Consignment may have been cancelled in StarTrack's system, or label was printed before consignment was confirmed.

Fix: Regenerate the label from Hykmah using the Reprint Label option on the shipment record. If the issue persists, create a new consignment from Hykmah and reprint.

Australia Post

Standard Parcel Post, Express Post, and international services for e-commerce fulfilment.

View Australia Post

eParcel

Australia Post's volume merchant API for high-volume daily despatch with negotiated rates.

View eparcel

Aramex

Domestic and international courier for cost-competitive SME shipping.

View Aramex

Shopify

Sync StockWise inventory with your Shopify store for unified stock management.

View Shopify

Ready to Ship with StarTrack?

Automate your StarTrack despatch from Hykmah. Express courier, road freight, and POD — all from one platform. Setup in 5 minutes.

Book My Demo Get Started Free

Express, Premium, and Road — all service types covered

Australian support — Mon–Fri 9am–5pm AEST

$50/month AUD — StarTrack integration included, freight charges apply per shipment

5-minute setup — Australia Post API key connection

No lock-in contracts — Cancel anytime

StarTrack Courier Integration

How to Connect StarTrack to Hykmah

How Businesses Use StarTrack Through Hykmah

Next-day parts delivery to field service job sites

Auto-routing heavy orders to StarTrack Road freight

Guaranteed delivery windows for Orderlink B2B customers

Premium Courier Integration Built for Australian Business

POD with Signature Synced to Order Records

Automated Manifest Lodgement

Express, Premium, and Road in One Integration

Account-Negotiated Rates Applied Automatically

What Syncs Between Hykmah and StarTrack

Consignment Creation

Labels & Barcodes

Real-time Tracking

Live Rates

Pickup Booking

Manifest Generation

Proof of Delivery

Address Validation

How the Integration Works

Order Triggers Consignment

Label Printed & Manifest Lodged

Tracking & POD Auto-Sync

Technical Architecture

Sync Frequency

Security & Compliance

System Requirements

Connect StarTrack to Hykmah in 4 Steps

Obtain StarTrack API Access

Connect in Hykmah

Configure Services & Routing Rules

Test and Go Live

StarTrack Integration Included in Hykmah Plans

With Integration

Without Integration

Frequently Asked Questions

Common Issues & Solutions

StarTrack services not appearing in rate options

Manifest lodgement failing

POD not appearing in Hykmah

Label barcode rejected at depot

More Shipping Integrations

Australia Post

eParcel

Aramex

Shopify

Ready to Ship with StarTrack?